Shyd Sab Hai

Customer care

Frequently Asked Questions

Helpful answers about our footwear, sizing, orders, and handcrafted process.

How do I choose my size?

Choose your usual closed-shoe size. If you are between sizes or prefer a roomier fit, select the next size up. Contact us before ordering if you would like personal sizing guidance.

Are all pairs handmade?

Yes. Each pair is cut, stitched, shaped, and finished by hand in Pakistan. Small variations in grain and finish are natural marks of genuine leather and handwork.

How long does an order take?

Ready pieces are normally prepared for dispatch within 2–4 working days. Made-to-order pieces may require additional time, which will be shared when your order is confirmed.

Can I change or cancel an order?

Contact us as soon as possible. We can usually amend an order before preparation begins, but changes cannot be guaranteed once a pair has entered production or been dispatched.

Contact us for help