Return requests
Contact us promptly after delivery with your order details and reason for return. Items must be unworn, unaltered, and returned with their original packaging and accessories.
Store policies
Refund Policy
We want every pair to arrive in excellent condition and fit the purpose for which it was selected.
Non-returnable pieces
Personalised, altered, worn, or made-to-measure pieces cannot normally be returned unless they arrive damaged or materially different from the confirmed order.
Inspection and refunds
Returned pieces are inspected before approval. Approved refunds are issued to the original payment method; processing times depend on the payment provider.
Damaged or incorrect orders
If your order arrives damaged or incorrect, contact us with clear photographs before wearing the item. We will review the issue and arrange the appropriate remedy.
Last updated September 2026